Skip to content

Legal

Privacy Policy and Terms and Conditions

Effective from: 1 September 2026

Provider

Developti Studio d.o.o.

Ulica 8. februarja 15, 2204 Miklavž na Dravskem Polju, Slovenia

VAT ID: SI15195872

Company registration number: 9597395000

E-mail: [email protected]

Privacy Policy

Effective from: 1 September 2026

  1. 1. Controller and contact

    The controller of the personal data processed in connection with the Sklopio service is the provider stated above.

    For questions about personal data protection and to exercise your rights, you can reach us at [email protected].

    This privacy policy explains which personal data we process, for what purposes, on which legal bases, to whom we disclose it, how long we retain it and what rights you have as an individual.

  2. 2. Roles of controller and processor

    In processing personal data we act in two roles:

    • as controller — for account, registration, subscription billing, support, website and marketing data,
    • as processor — for the content data that the subscriber (the company) enters into its private space (data about its customers, employees, projects, documents and the like). We process this data exclusively on the subscriber’s instructions and for the purpose of providing the service; the controller of this data is the subscriber.

    The subscriber is obliged to ensure that it has an appropriate legal basis for the personal data it enters into the service.

  3. 3. What data we process

    • account and company data: first and last name, e-mail address, telephone number, company name, address, tax number, selected settings (for example language),
    • subscription and payment data: selected plan, history of billing and invoices, payment status; payment card data is processed exclusively by Stripe — we do not store card numbers,
    • subscriber content data (in the role of processor): customers, contacts, enquiries, quotes, projects, documents, photographs, measurements, working hours, reservations and other content entered by the subscriber,
    • communication data: messages to support, e-mails sent and received through the features of the service, SMS logs (recipient, time, delivery status),
    • technical data: IP address, device and browser data, access and error logs — for security and troubleshooting,
    • website data: messages sent through the contact form; the form is protected by Google reCAPTCHA.

  4. 4. Purposes and legal bases of processing

    • performance of a contract (Article 6(1)(b) GDPR): registration and account management, operation of all features of the service, subscription billing, support,
    • legal obligations (Article 6(1)(c) GDPR): issuing and retaining invoices and tax and accounting records,
    • legitimate interest (Article 6(1)(f) GDPR): ensuring the security of the service, preventing abuse, fixing errors, improving the service on the basis of aggregated usage data,
    • consent (Article 6(1)(a) GDPR): notifications about news and marketing messages, where the individual gives consent; consent can be withdrawn at any time without affecting the lawfulness of processing before withdrawal.

  5. 5. Processors and disclosure of data

    We do not sell data and do not disclose it to third parties for their own purposes. For the operation of the service we use carefully selected contractual (sub-)processors:

    • Stripe — processing of card payments,
    • hosting provider of data centres in the EU — server infrastructure and data storage,
    • e-mail service provider (Mailgun) — sending and receiving e-mail related to the service,
    • SMS service provider — sending SMS messages triggered by the subscriber,
    • providers of accounting integrations (for example Minimax, e-invoices) — only where the subscriber switches the integration on itself and to the extent determined by the subscriber,
    • Anthropic Ireland, Limited (Ireland; processing and storage take place in the USA) — sub-processor for the AI assistant feature: where the customer switches the feature on and signs a data processing agreement, the content of questions and related data (projects, customers, orders) are transmitted to Anthropic to generate answers. The data is not used to train models and is deleted at Anthropic no later than 30 days. A data processing agreement with standard contractual clauses has been concluded; the current list of further sub-processors is published at anthropic.com/subprocessors.
    • Google reCAPTCHA — protection of forms against abuse.

    We have data processing agreements in place with processors in accordance with Article 28 GDPR.

    Data is primarily stored within the EU. Where an individual provider (for example Stripe or Google) transfers data outside the EU/EEA, the transfer takes place on the basis of appropriate safeguards (adequacy decisions or standard contractual clauses).

    We may disclose data to public authorities where required by applicable law.

  6. 6. Retention periods

    • account data and content data: for the duration of the subscription; after expiry or cancellation of the subscription for a further 30 days, after which they are permanently deleted (see the Terms and Conditions),
    • invoices and accounting documents: 10 years or in accordance with tax legislation,
    • support communication: up to 2 years after the handling is concluded,
    • technical logs: as a rule up to 12 months,
    • marketing data based on consent: until the consent is withdrawn.

    After the retention periods expire, we delete or anonymise the data.

  7. 7. Rights of individuals

    As an individual, you have the following rights regarding your personal data:

    • the right of access to data,
    • the right to rectification of inaccurate data,
    • the right to erasure (“right to be forgotten”) where there is no legal basis for further retention,
    • the right to restriction of processing,
    • the right to data portability,
    • the right to object to processing based on legitimate interest and to processing for direct marketing purposes,
    • the right to withdraw consent.

    You exercise your rights by sending a message to [email protected]. We will respond to a request no later than within one month.

    If you believe that the processing infringes the regulations, you have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Dunajska cesta 22, 1000 Ljubljana, [email protected]).

    For content data entered into the service by the subscriber (your employer or contractor), please address your requests first to the subscriber as the controller; the provider will assist the subscriber in fulfilling the request.

  8. 8. Cookies and local storage

    The sklopio.com website does not use analytics or advertising cookies.

    We use only technically necessary mechanisms:

    • browser local storage (localStorage) to remember the selected language,
    • cookies or mechanisms of the Google reCAPTCHA service on forms (protection against abuse),
    • in the sklopio.app application, session mechanisms for login (authentication token).

    Because these are technically necessary mechanisms, consent is not required for them.

  9. 9. Data security

    To protect data we implement appropriate technical and organisational measures, including:

    • encrypted data transmission (HTTPS/TLS),
    • strict separation of data between individual subscribers (tenants),
    • role- and permission-based access control within the application,
    • the option of two-factor authentication (2FA),
    • regular backups and access logging.

    In the event of a personal data breach that could result in a risk to individuals, we will act in accordance with Articles 33 and 34 GDPR (notification of the supervisory authority and, where necessary, of individuals).

  10. 10. Changes to the privacy policy

    We may update this policy from time to time. The current version is always published at sklopio.com/en/privacy-policy; we will notify users of material changes by e-mail or within the application.

    This privacy policy applies from 31 July 2026.

Terms and Conditions

Effective from: 1 September 2026

  1. 1. General information

    The Sklopio web application (the service) is operated by the provider stated above (hereinafter: the provider).

    These general terms and conditions (hereinafter: the terms) govern the rights and obligations between the provider and the user and the conditions for using the Sklopio service (hereinafter: the service).

    By registering, by confirming these terms upon registration or login, or by using the service, the user confirms that they have read the terms and fully agree to them. If the user does not agree to the terms, they must not use the service.

    The service is intended for business users (companies and sole traders). A user who registers the service on behalf of a company warrants that they are authorised to do so; in that case the terms are binding on the company.

  2. 2. Definitions

    • “Service” — the Sklopio web application, including the web and mobile applications, the API and the related infrastructure.
    • “User” or “subscriber” — the company or sole trader that has entered into a subscription, and all persons who use the service through its user accounts.
    • “Plan” — the selected combination of subscription, number of users, modules and storage space.
    • “Module” — a self-contained set of functionality (for example Production, Installation, Complaints, Reservations) that is added to or included in a plan.
    • “Billing period” — the monthly or annual period for which the subscription is charged in advance.
    • “Prepaid wallet” — a credit balance that the user pays in advance for usage-based services (for example SMS messages and e-mail received into projects).

  3. 3. Description of the service

    Sklopio is a web application (SaaS) for managing a business: capturing enquiries with measurements, sketches and questionnaires, preparing quotes and issuing invoices as PDF documents, managing projects with documents, costs and payments, customer records, calendars, employee schedules, working hours, tasks and notifications, SMS and e-mail notifications, integration with accounting systems (for example Minimax, e-invoices), and modules for production, installation, complaints and reservations.

    The service is accessible through a web browser and mobile applications, without installation on the user’s servers.

    The service is modular: the scope of functionality depends on the selected plan and the modules switched on. Inactive modules are hidden in the application.

    The provider continuously develops and upgrades the service; individual features may be changed, added or removed, provided that the provider will not remove essential features of a paid plan during the paid period without appropriate compensation or notice.

    For certain features the service also uses third-party services (for example the payment system, the SMS provider, the e-mail provider, accounting systems). The operation of those features also depends on the availability of those third-party services.

  4. 4. Registration and user account

    Use of the service requires registration with confirmation of an e-mail address. Upon registration, the user must confirm that they agree to these terms and to the privacy policy.

    Each company (tenant) has a separate, private data space; the data of individual tenants is strictly separated from one another.

    The user is responsible for the accuracy and currency of the data provided (including invoicing data such as the tax number and address) and for safeguarding access credentials (username, password, any two-factor authentication).

    The user is responsible for all activities carried out through their user accounts, including the accounts of employees that they create within their space.

    The provider may refuse or terminate a registration that breaches these terms or applicable law or that was made with false information.

  5. 5. Plans, users and subscription

    The service is used on the basis of a paid subscription according to the selected plan. The current plans, their content and prices are published on the pricing page of the website at sklopio.com/en/pricing.

    The subscription can be entered into with monthly or annual billing. Annual billing benefits from a more favourable price.

    Each plan includes a certain number of users. Where the plan allows it, additional users can be added for a surcharge per user according to the current price list.

    Paid modules (for example Production, Installation, Complaints, Reservations) and additional storage space can be added to a plan according to the current price list.

    A change of plan, modules, number of users or storage space during a billing period is charged proportionally (for the remainder of the current period) or at the next renewal, in accordance with the billing logic shown to the user when confirming the change.

    All prices are stated in EUR. For taxable persons, VAT is charged in accordance with applicable law; for taxable persons from other EU Member States, the reverse charge mechanism may apply after their VAT ID has been verified.

  6. 6. Payment methods and invoices

    The subscription can be paid in the following ways:

    • by credit or debit card through the Stripe payment system,
    • by bank transfer to the provider’s bank account (against a pro forma invoice, where so agreed).

    The subscription is charged in advance for the selected billing period (monthly or annual). Access to paid features is enabled once payment has been received.

    For each payment the provider issues an invoice in electronic form (including an e-invoice where required or agreed) and sends it to the user’s e-mail address or makes it available within the service.

    Payment card data is processed exclusively by the payment service provider Stripe; the provider does not store card numbers.

  7. 7. Automatic renewal

    At the end of each billing period the subscription is automatically renewed for the same period (monthly or annual) at the price then in force, using the same payment method, until the user cancels it.

    By entering into the subscription, the user expressly consents to automatic renewal and automatic billing (charging of the stored payment method) for each subsequent period.

    The user can switch off automatic renewal at any time by cancelling the subscription in their account settings (see the section Cancelling the subscription).

  8. 8. Failed payment and restriction of access

    If charging upon renewal fails (for example because the card has expired or was declined), the provider will notify the user by e-mail and will automatically repeat the charging attempts over the following days. The user can also settle the overdue amount manually at any time within the application.

    Until the overdue amount is settled, the provider may restrict or temporarily disable access to paid features.

    If the amount remains unpaid despite repeated attempts and notices, the subscription is deemed not renewed and the consequences set out in the section User data and retention after termination apply (10-day retention followed by permanent deletion).

  9. 9. Cancelling the subscription

    The user can cancel the subscription at any time themselves, within their user account (in the subscription settings), without giving a reason and without cancellation fees.

    Cancellation takes effect at the end of the current paid billing period. Until then, access to the service remains fully enabled; after it expires, access to paid features is disabled.

    Cancelling the subscription does not mean automatic deletion of the account and data; the time limits set out in the section User data and retention after termination apply to them.

    The provider may terminate the subscription or restrict or end access to the service with immediate effect if the user seriously breaches these terms (in particular the section User obligations), in which case the user is not entitled to a refund of the subscription already paid.

  10. 10. No refunds

    A subscription that has already been paid and funds that have already been paid in are not refundable.

    A refund is not possible even in the case of early cancellation, non-use of the service during the paid period, switching off individual modules or unsubscribing during a billing period — this applies to both monthly and annual payments.

    By starting to use the service, the user expressly agrees that the digital service begins to be performed immediately and acknowledges that they thereby lose any right of withdrawal from the contract for the period already begun.

    Upon cancellation the subscription is merely not renewed, and the paid period is used until its end.

    Unused credit in the prepaid wallet is not paid out in cash; it can be used for services within the application until the account is terminated.

  11. 11. Prepaid wallet (SMS and received mail)

    Usage-based services are paid from the prepaid wallet, which the user tops up in advance:

    • SMS messages are charged according to the current price list depending on the recipient’s country and the length of the message (number of SMS parts); the price list is available within the application,
    • receiving e-mail into projects (archiving via a dedicated e-mail address) is charged in units according to the current price list shown in the application.

    Usage is deducted from the wallet as it occurs. If the credit is insufficient, the service (for example sending an SMS) is not performed until the wallet is topped up.

    The prices of these services may change in line with the prices of external providers; the price in force at the time of use applies.

  12. 12. Storage space

    Each plan includes a certain amount of storage space for files and documents. Additional space can be purchased according to the current price list.

    If the user exceeds the purchased space, the provider may restrict the uploading of new files until the user increases the space or frees up space.

  13. 13. Trial demonstration (demo)

    Before entering into a subscription, a free demonstration (demo) of the service is available.

    To arrange a demonstration, please contact us at [email protected].

  14. 14. Additional help and support

    Basic support is available by e-mail ([email protected]) and through the support system within the application.

    Additional help — for example with project set-up, data import or entry, customisations or resolving problems that are not caused by a defect in the service (for example incorrectly entered user data) — is charged according to the current price list, currently €70 + VAT per hour or as agreed.

    Before providing paid help, the provider informs the user of the expected scope and cost.

  15. 15. Availability of the service and maintenance

    The provider strives for uninterrupted and reliable operation of the service but does not guarantee 100% availability.

    Temporary unavailability may occur because of maintenance, updates, upgrades or circumstances beyond the provider’s control (force majeure, outages of hosting, payment and communication service providers or of the network, and the like).

    The provider will, as a rule, carry out planned maintenance outside normal working hours and will notify users in advance of longer planned interruptions.

    The provider is not liable for any damage or loss of profit arising from temporary unavailability of the service.

  16. 16. User obligations

    The user undertakes to use the service lawfully and in accordance with these terms. The following are in particular prohibited:

    • attempts at unauthorised access to the system or to the data of other users,
    • overloading or disrupting the operation of the service (including automated mass access outside the agreed API),
    • reverse engineering, copying or reselling the service,
    • entering unlawful, offensive or harmful content,
    • sending unsolicited messages (spam) through the SMS or e-mail features of the service; the user is obliged to ensure an appropriate legal basis for notifying their customers.

    The user is solely responsible for the content and data they enter into the service and for the lawfulness of the processing of personal data of their customers and employees within their space.

    In the event of a breach of these obligations, the provider may warn the user, temporarily restrict access or, in the case of a serious breach, terminate the account without a refund of the subscription paid.

  17. 17. User data and retention after termination

    The content data that the user enters into the service (customers, quotes, projects, invoices and the like) remains the property of the user.

    The provider processes this data exclusively for the purpose of providing the service (see also the Privacy Policy).

    During the subscription, the user can at any time export or download their data and documents from the application.

    If the subscription is not renewed (for example because of non-payment or cancellation), the user account and all data and documents are retained for a further 30 days after expiry. After this period, the user account, together with all documents and data, is permanently and irreversibly deleted.

    The user is obliged to export their data before the end of the stated period. The provider is not liable for loss of data after permanent deletion.

    Notwithstanding the above, the provider may retain certain data for longer where required by applicable law (for example accounting documents).

  18. 18. Deleting the user account

    The user can at any time request deletion of their account and all data by sending a message to [email protected] or through support in the application.

    The provider carries out the deletion no later than 30 days after the confirmed request, except for data that it is required by law to retain (for example issued invoices).

    Deletion of the account does not affect the obligation to pay amounts that have fallen due up to that point; a subscription already paid is not refunded upon deletion.

    Deletion is permanent and irreversible; after the deletion has been carried out, the provider cannot restore the data.

  19. 19. Personal data protection (GDPR)

    The provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Slovenian law.

    Details of the processing of personal data — purposes, legal bases, processors, retention periods and the rights of individuals — are set out in the Privacy Policy, published at sklopio.com/en/privacy-policy, which forms an integral part of these terms.

    By using the service, the user confirms that they have read the Privacy Policy and agrees to the processing of data that is necessary for the operation, maintenance and support of the service — including the provider’s access to the user’s data for the purpose of resolving problems, providing assistance and improving the service.

    For the personal data that the user enters about their customers and employees, the user is the controller and the provider is the processor, which processes that data exclusively on the user’s instructions and for the purpose of providing the service.

    Data is primarily stored within the EU. Where an individual feature (for example the AI assistant) or a sub-processor processes data outside the EU/EEA, the transfer takes place on the basis of appropriate safeguards (standard contractual clauses or adequacy decisions); details are in the Privacy Policy. The provider does not disclose data to third parties, except to contractual sub-processors strictly necessary for providing the service (list in the Privacy Policy).

  20. 20. Prices and changes to the price list

    The provider reserves the right to change prices and plans.

    The user is notified of a price change affecting an existing subscription before the next renewal (as a rule at least 15 days in advance). If the user does not agree to the change, they can cancel the subscription before the start of the new billing period.

    The price published or confirmed at the time of entering into or renewing the subscription applies.

  21. 21. Intellectual property

    The service, the software, the trademark and all Sklopio content are the intellectual property of the provider.

    With the subscription, the user acquires a non-exclusive and non-transferable right to use the service for the duration of the subscription, for their own business needs.

    Without the provider’s express written consent, the user may not sublicense, resell or otherwise commercialise the service to third parties.

  22. 22. Limitation of liability

    The provider strives to provide accurate and up-to-date data and reliable operation, but provides the service on an “as is” basis.

    The provider is not liable for:

    • indirect damage, loss of profit or loss of data caused by the user’s error,
    • incorrectly provided or entered user data (including data on issued documents),
    • outages or operation of third-party services (Stripe, hosting, SMS and e-mail providers, accounting systems, internet connection),
    • the substantive or tax correctness of documents that the user creates with the help of the service,
    • events of force majeure.

    In no event is the provider liable for indirect, incidental or consequential damage, loss of profit, revenue, data or business opportunities arising in connection with the use of, or inability to use, the service.

    The provider’s total liability for damages arising under or in connection with the service is in every case limited to the amount of the subscription paid by the user in the 12 months preceding the event giving rise to the damage.

  23. 23. Force majeure

    Neither party is liable for failure to perform its obligations due to circumstances that could not have been foreseen, prevented or avoided (force majeure), such as natural disasters, widespread outages of the electricity grid or the internet, measures taken by public authorities, large-scale cyber attacks and the like.

    A party invoking force majeure must notify the other party as soon as possible.

  24. 24. Complaints and dispute resolution

    The user can send questions and complaints to [email protected] or through support in the application.

    The provider will acknowledge receipt of a complaint within a reasonable time and inform the user of the further handling procedure.

    The provider strives to resolve any disputes amicably.

    The provider does not recognise any out-of-court consumer dispute resolution body as competent to resolve the dispute; consumers can use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr.

    These terms are governed by the law of the Republic of Slovenia. The court with subject-matter jurisdiction in Maribor has jurisdiction over all disputes.

  25. 25. Changes to the terms

    The provider reserves the right to change these terms and conditions.

    The amended terms take effect on the day they are published on the website. The provider notifies users of material changes by e-mail or within the application.

    Continued use of the service after the changes have been published constitutes agreement to the amended terms. If the user does not agree to the changes, they can cancel the subscription before the next renewal.

  26. 26. Final provisions

    These general terms and conditions apply from 31 July 2026 and replace the previous version dated 1 July 2026.

    If any provision of these terms is found to be invalid, this does not affect the validity of the remaining provisions.

    Any matters not governed by these terms are governed by the applicable law of the Republic of Slovenia.